Privacy Policy

We are Toms Wills. You can contact us at the email address on our homepage. We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the fair and transparent processing and safeguarding of your personal information.

In providing our services to you, we must collect limited personal information from you and make subsequent use of it as detailed below.


We will only collect personal information from you by specifically asking for it:

    When you make a payment with us via our internet payment facilities.

    When you use our site to make an enquiry.

    When you register with us to receive newsletters or email updates; and when you enter competitions run by us or take part in surveys or customer feedback.


We may collect all or some of the following information relating to you or other parties on your booking:

    name and contact details (email, IP and postal addresses) if you are paying by PayPal;

    email address and IP address if you are making an enquiry on the site;

When you make a purchase, you will be prompted to give credit/ debit card or other payment details to a third party payment processor, PayPal. Whilst it may feel like we are collecting this information, it is actually being collected by PayPal directly in order to take authorised payments for your booking and you should refer to their privacy policy for details about how it will be used by them. We do not see or store your credit card information.


When we make your booking, we must use your information in the following ways:

    We will use the email address you give us to supply the information you require and, occasionally, to contact you after you have used the service you have booked with us to ask you to give feedback about it.

If you fail to provide us with this information, we will not be able to contact you.


We will pass aggregated information to organisations who act as “data processors” on our behalf in order to provide you with our services. These functions may include third party review services, administration, website hosting and the re-organisation/structuring/sale of our business.

These third parties have agreed to confidentiality obligations and to use any personal information we share with them or which they collect on our behalf solely for the purposes of providing their service to us.

We may also need to use your personal information to comply with a relevant legal or regulatory obligation that we have.

We will never share information about you with third parties for their own marketing purposes without your express consent.


We value your custom and we would like to use the email address used to make contact with us, to send you the occasional email with information about special offers, loyalty discounts, new services and forthcoming events or competitions.

When you provide your email address, we will specifically ask for your permission to make use of those details for the purposes of staying in touch.

Where you have given us specific permission to contact you for these purposes, you can change your mind and ask us not to stay in touch at any time by contacting us or by clicking the 'unsubscribe' button on any marketing email we send.


You have the right to access your data. You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee if your request is excessive).

You may ask us to delete the information we hold about you.

You may ask us to rectify and block the information we hold about you; to complete and restrict its use, and to port it to another organisation.

You have the right to request additional information about the handling of your personal data and to object to the processing of your data in some circumstances. Where we have asked for consent to process your data, you may withdraw this consent. Please note that we may not be able to provide some of these services if your request requires disproportionate effort on our part and any information that we do hold may already have been destroyed in line with our data retention policy (see below).


We will take all necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also agree contractual obligations with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.


Cookies are small amounts of information which we may store on your computer.

Our website will make use of cookies at some future date. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies from our site by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site.


As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.